Are you a resident in Okaloosa County or considering moving there? Are you wondering about the water and sewer services available in the county? In this article, we will be exploring everything you need to know about Okaloosa County Water and Sewer, including its history, services, rates, and more.
History of Okaloosa County Water and Sewer
Okaloosa County Water and Sewer was established in 1989. The department was created to manage the water and sewer services for the county’s residents and businesses. Before the creation of the department, each city within the county managed its water and sewer systems independently.
Services Offered by Okaloosa County Water and Sewer
Okaloosa County Water and Sewer provides the following services:
Water Service
The department supplies water to approximately 11,000 customers in the county. The water is sourced from underground wells and is treated to meet all state and federal drinking water standards. The water is distributed through a network of pipes and pumping stations.
Sewer Service
The department manages the wastewater treatment facilities in the county. It operates five wastewater treatment plants that serve approximately 12,000 customers. The treated wastewater is then discharged into the Gulf of Mexico.
Customer Service
Okaloosa County Water and Sewer provides customer service to its customers through its call center. Customers can report water leaks, sewer backups, and other issues related to their water and sewer service.
Other Services
The department also provides the following services:
- Irrigation meter installation and repair
- Fire hydrant installation and maintenance
- Backflow prevention program
Rates and Fees
Okaloosa County Water and Sewer charges its customers based on their usage of water and sewer services. The rates are designed to cover the cost of providing the services, including the maintenance and operation of the water and sewer infrastructure.
Water Rates
The department charges its customers based on a tiered rate structure. The more water a customer uses, the higher the rate they are charged. The current rates are as follows:
| Tier | Usage per Month | Rate per 1,000 Gallons |
|---|---|---|
| 1 | 0-3,000 gallons | $5.56 |
| 2 | 3,001-12,000 gallons | $7.50 |
| 3 | 12,001-25,000 gallons | $8.94 |
| 4 | 25,001-50,000 gallons | $10.38 |
| 5 | Over 50,000 gallons | $12.25 |
Sewer Rates
The department in charge of providing sewer services to its customers has set a fixed rate for all users. This means that regardless of the amount of water used or the type of property, all customers will be charged the same flat rate. The current rate set by the department is $68.27 per month.
This flat rate system is commonly used by utilities companies, such as those responsible for providing water and electricity services. It offers a simple and predictable billing process for both the company and the customer.
Unlike other billing systems, where rates may vary based on usage or other factors, flat rates allow for easier budgeting and financial planning.
While the flat rate may seem high to some customers who use less water than others, it can be seen as fair since everyone pays the same amount regardless of their consumption. This can also incentivize customers to conserve water, as they will not see any reduction in their bill if they use less water than usual.
It’s important to note that the department may revise the flat rate periodically to reflect changes in their operational costs, inflation, or other factors that affect their finances. Customers should be notified of any changes in advance, to avoid surprises in their billing statements.
Overall, the department’s decision to charge a flat rate for sewer services is a common practice that offers predictability and simplicity for both the company and the customers.
By establishing a fixed cost, it promotes fairness and encourages conservation among the residents while ensuring that the department can continue to provide essential services to the community.
Payment Options
Okaloosa County Water and Sewer offers several convenient payment options to its customers. Firstly, customers can make online payments through the department’s website, providing a fast and secure way to pay bills without leaving their homes.
Secondly, automatic bank draft is another option that allows customers to have their bills paid automatically each month directly from their bank accounts. This automated payment method saves customers time and ensures timely payments without worrying about missed deadlines or late fees.
Customers who prefer to handle their payments in-person can choose to do so by visiting the department’s office during business hours. Here, they can make payments in cash, check, or credit card.
Lastly, mail-in payments are also accepted by the department. Customers can send their payments to the department’s mailing address using a personal check or money order.
It’s important to note that payments made via mail may take longer to process than other payment methods, so customers should ensure that they allow enough time for processing before payment due dates.
Overall, Okaloosa County Water and Sewer provides a variety of payment options that cater to different customer preferences and payment needs. These options aim to make it as easy and convenient as possible for customers to pay their bills on time and avoid any unnecessary late fees or penalties.
Frequently Asked Questions (FAQs)
- How can I report a leak or other issue with my water or sewer service?
- Customers can report issues by calling the department’s call center at (850) 651-7171.
- How often are the water and sewer rates reviewed?
- The rates are reviewed annually by the Board of County Commissioners.
- Can I pay my bill online?
- Yes, customers can pay their bills online through the department’s website.
- How can I contact customer service?
- Customers can contact customer service by calling the department’s call center at (850) 651-7171.
- What should I do if I need to set up new water or sewer service?
- Customers can contact the department’s customer service to set up new service.
