Highland Sewer and Water A Guide to Understanding the Authority 2023

Are you a resident of Highland or planning to move there soon? Are you wondering about the local water and sewer system and the authority in charge of it? This guide will provide an in-depth understanding of Highland’s sewer and water system, the authority managing it, and everything else you need to know.

Highland sewer and water
Highland sewer and water

What is Highland Sewer and Water?

Highland Sewer and Water (HSW) is a public utility that provides clean water and safe sewage disposal within Highland city limits. The HSW system consists of over 50 miles of water mains and more than 35 miles of sewers that serve over 4,000 customers.

Who Manages Highland Sewer and Water?

The Highland Sewer and Water Authority (HSWA) manages the HSW system. The HSWA is a five-member board of directors appointed by the Highland City Council. The board members are responsible for overseeing the operation, maintenance, and expansion of the HSW system.

What Services Does Highland Sewer and Water Offer?

HSW offers two primary services: water supply and sewage disposal. The water supply service provides treated water to homes and businesses in Highland, while the sewage disposal service collects and treats wastewater from these same properties.

How to Pay Highland Sewer and Water Bill?

Paying your Highland Sewer and Water bill is easy and convenient. You can pay online through the HSW website, by mail, or in person at the Highland City offices. AutoPay is also available, which automatically deducts your bill payment from your bank account each month.

Pros and Cons of Highland Sewer and Water


  1. Reliable service: HSW has a track record of providing reliable water and sewer services to Highland residents.
  2. Safe drinking water: HSW regularly tests and treats the water supply to ensure it meets all state and federal drinking water standards.
  3. Cost-effective: HSW’s rates are reasonable and competitive compared to other utility providers in the region.


  1. Limited service area: HSW only serves properties within Highland city limits. If you live outside these limits, you will need to find another utility provider.
  2. Dependency on weather conditions: During periods of drought or other weather-related events, water consumption restrictions may be put into place that limit water usage for non-essential purposes.
  3. Aging infrastructure: Some parts of the HSW system are aging and may require upgrades or replacement in the future.

Alternatives to Highland Sewer and Water

If you don’t want to use HSW for your water and sewer needs, there are a few alternatives in the area. These include:

  1. Private wells and septic systems: For properties outside Highland city limits, private wells and septic systems are commonly used for water and sewage needs.
  2. Other public utilities: Nearby cities and towns have their own public utilities that provide similar services to HSW.

Step by Step Guide to Connect with Highland Sewer and Water

Connecting to the HSW system is a straightforward process. Here are the steps to follow:

  1. Fill out an application: You can get an application for HSW service from the Highland City offices or online through the HSW website.
  2. Provide necessary documentation: Along with the application, you will need to provide proof of property ownership or verification of a lease agreement.
  3. Pay any applicable fees: The HSW connection fee varies depending on the size of the water meter needed for your property.
  4. Schedule installation: Once you have completed all the necessary steps, you can schedule an appointment to have your water meter installed.

Comparing Highland Sewer and Water to Other Utilities

How does HSW compare to other utility providers in the area? Let’s take a look:

Highland Sewer and Water City A Public Utilities City B Water and Sewer
Serves properties in Highland only Serves a larger service area Serves properties in City B only
Reasonable rates High rates compared to HSW Competitive rates
Reliable service Mixed reviews on service reliability Mixed reviews on service reliability

Tips for Managing Your Highland Sewer and Water Service

Here are some tips to help you manage your HSW service:

  1. Monitor your water usage: Keep an eye on your water usage to ensure you aren’t using more water than necessary.
  2. Fix leaks promptly: If you notice any leaks or drips, get them fixed as soon as possible to avoid wasting water and increasing your bill.
  3. Follow any water usage restrictions: During periods of drought or other weather-related events, follow any water usage restrictions put into place by HSW.

The Best Features of Highland Sewer and Water

What are the best features of HSW? Here are a few:

  1. Safe drinking water: HSW’s rigorous testing and treatment proceduresensure that the drinking water meets all state and federal standards, making it safe for consumption.
  2. Local control: As a public utility managed by the HSWA, HSW is accountable to the Highland community and can be held responsible for any issues that arise.
  3. Convenient payment options: HSW offers multiple payment options, including online, mail, and in-person payments, as well as Autopay, to make bill paying simple and convenient.
Highland sewer and water
Highland sewer and water


Highland Sewer and Water is an essential public utility that provides clean water and safe sewage disposal to residents within Highland city limits. The HSW system is managed by the Highland Sewer and Water Authority, which oversees its operation, maintenance, and expansion. While there are alternatives available, HSW’s reliable service, reasonable rates, and convenient payment options make it an attractive option for many residents. By following some simple tips, you can manage your HSW service effectively and ensure that you’re getting the most out of this valuable resource.


  1. What happens if I have a problem with my HSW service? If you experience any issues with your HSW service, such as low water pressure or a sewer backup, contact the HSWA immediately to report the issue and request assistance.
  1. What should I do if I have a leak on my property? If you notice any leaks on your property, get them fixed promptly to avoid wasting water and increasing your HSW bill. You can hire a licensed plumber to make the necessary repairs.
  1. How do I know if my drinking water is safe? HSW regularly tests and treats the drinking water supply to ensure that it meets all state and federal standards. If you have any concerns about the safety of your drinking water, contact HSW to request a water quality report.
  1. Can I pay my HSW bill online? Yes, HSW offers online bill payment through their website, as well as other payment options such as mail and in-person payments.
  1. Does HSW offer any discounts or payment assistance programs? HSW offers a discounted rate for seniors aged 65 or older, as well as a payment assistance program for qualifying low-income households. Contact HSW to learn more about these programs and how to apply.

About Jason Mumm

With a deep love for the environment, I strive to improve and create clean water resources for the betterment of communities. Join me on this journey to preserve our planet and make a positive impact.

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